Last updated: October 5, 2026
Right of Complaint
You have a 2-year right of complaint in accordance with applicable consumer law. The right of complaint covers faults and defects in the product. Depending on the specific circumstances, the product may be repaired or replaced, or you may receive a refund or a reduction in price.
The right of complaint does not cover faults or damage caused by improper handling of the product. You must notify us within a reasonable period after discovering the fault or defect.
Mylah Musk Ox Wool Greenland I/S will cover reasonable return shipping costs in the event of a justified complaint.
Returns and complaints should be sent to:
Mylah Musk Ox Wool Greenland I/S
Bolethep Aqquserna 23
3911 Sisimiut
Greenland
We do not accept shipments sent cash on delivery.
International Orders
All products are shipped from Greenland. When ordering for delivery outside Greenland, it is the customer's responsibility before making a purchase to check the applicable customs regulations in the destination country and any associated costs.
Shipping and Tracking
Depending on the destination, customers may have the option to choose between shipping with or without tracking.
The most comprehensive security and the ability to follow a shipment are provided by choosing a shipping method with tracking.
If the customer chooses a shipping method without tracking, this is at the customer's own risk, provided that Mylah Musk Ox Wool Greenland I/S can document that the shipment has been handed over to the carrier. After this point, the shipment's further transit and delivery cannot be tracked or documented by Mylah Musk Ox Wool Greenland I/S.
Right of Withdrawal
You have a 14-day right of withdrawal for products purchased from our webshop.
The withdrawal period begins on the day when you:
-
receive your order,
-
take physical possession of the last product if several different products in the same order are delivered separately,
-
take physical possession of the final lot or part if a product is delivered in several lots or parts.
If you wish to exercise your right of withdrawal, you must clearly notify us no later than 14 days after receiving the product.
Notification must be sent by email to mylahgreenland@gmail.com. In your message, you must clearly state that you wish to exercise your right of withdrawal.
After notifying us of your withdrawal, the product must be returned without undue delay and no later than 14 days after you have informed us that you wish to withdraw from the purchase.
Return shipping costs are paid by the customer.
The product should be returned to:
Mylah Musk Ox Wool Greenland I/S
Bolethep Aqquserna 23
3911 Sisimiut
Greenland
We do not accept shipments sent cash on delivery.
Refused and Unclaimed Shipments
A shipment cannot be returned simply by refusing delivery or failing to collect it. If you wish to exercise your right of withdrawal, you must clearly notify Mylah Musk Ox Wool Greenland I/S and follow our standard return procedure.
If a shipment is refused or not collected and is therefore returned to us, the actual costs incurred by Mylah Musk Ox Wool Greenland I/S as a result may be deducted from the refund.
Products Excluded from the Right of Withdrawal
The following types of products may be excluded from the right of withdrawal:
-
Products made according to the consumer's specifications or which have been clearly personalised.
-
Sealed products which, for health protection or hygiene reasons, are not suitable for return if the seal has been broken after delivery.
-
Products which, due to their nature, become inseparably mixed with other products upon delivery.
-
Products which deteriorate or expire rapidly.
-
Other products or services that are exempt from the right of withdrawal under applicable law.
Returns
You must return your order without undue delay and no later than 14 days after notifying us that you wish to exercise your right of withdrawal.
You are responsible for the direct costs associated with returning the product.
When returning a product, you are responsible for ensuring that it is securely packaged. Please include a copy of your order confirmation or other information that enables us to identify the order.
You bear the risk of the product during return shipping until we have received it.
We do not accept packages sent cash on delivery.
30-Day Extended Return Policy
In addition to the standard 14-day right of withdrawal, Mylah Musk Ox Wool Greenland I/S offers an extended return period of up to 30 days from the date of receipt. For returns made after the standard withdrawal period has expired, the product must remain unused, intact and in the same condition as when received. Yarn skeins/balls must not have been unfolded, opened or otherwise used. The same applies to knitted items, which must not have been worn or otherwise used. The customer is responsible for the cost of return shipping.
Condition of Returned Products
You are only liable for any reduction in the value of the product resulting from handling beyond what is necessary to establish the nature and characteristics of the product.
If the product has been handled beyond this, it may be considered used. This may result in you receiving only part of the purchase price or no refund, depending on the product's commercial value when we receive the return.
To receive a refund of the full value of the product, it should therefore be returned in a condition that allows it to be sold again as new, apart from the handling necessary to inspect the product.
Refunds
When you validly exercise your right of withdrawal, we will refund the amounts that are to be refunded in connection with the withdrawal.
Any costs that are the customer's responsibility in connection with the return will not be refunded.
If the product has decreased in value as a result of handling for which you are responsible, the reduction in value may be deducted from the refund.
Refunds will generally be made using the same payment method used for the original transaction, unless otherwise agreed.
We may withhold the refund until we have received the returned product or until you have provided documentation showing that the product has been returned.
